Refund Policy
Refund & Return Policy
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it
- Unused, with tags, and in its original packaging
- You’ll also need the receipt or proof of purchase
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods
- Personal care items (if used)
- Items on sale or gift cards
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- It may take 5–10 business days for your bank or payment provider to process the refund
Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
Exchanges
The fastest way to ensure you get what you want is to return the item and place a new order.
Order Cancellations
Orders can be cancelled within 24 hours of purchase. After this period, orders may already be processed or shipped.
Contact Us
For any return or refund questions, please contact us at:
📧 equifur@gmail.com
